Overview

This Refund Policy outlines the assessment and processing of refund requests, ensuring fairness while maintaining operational integrity.

Criteria for Refunds

Refunds apply to billing errors, duplicate charges, or service disruptions confirmed as technical faults, with other cases reviewed individually.

Non-Refundable Items

Certain digital products or completed services may be ineligible for refunds. Users should carefully review product details before purchasing.

Requesting a Refund

Requests must include transaction details and a clear rationale. Approved refunds are processed using the original payment method within a reasonable timeframe.

Partial or Conditional Refunds

Partial refunds may apply if some services are unused. Conditional refunds are based on agreed terms.

Dispute Resolution

Users are encouraged to provide supporting documentation for disputes. We strive for fair and balanced outcomes.

Processing Timeframe

Refunds typically complete within 5-10 business days, though delays may occur due to bank processes.

Exceptions and Limitations

Refunds are not granted for fraudulent actions, policy breaches, or insufficient documentation. Decisions are final.

Policy Changes

Policy updates may occur. The most recent version is always shared here.